Ozzy did an amazing job of helping me get my Subaru Impreza the price I wanted. She took the time to show me everything about the car, and how things worked. I highly recommend to go and see her!
They were great! They really worked with me even though I was in a tough spot and they helped me out tremendously! My whole family goes to them . Chris Zak is especially great ! I highly recommend this dealership for down to earth quality service and great value !
I wish I could give zero stars! Steer clear!
REVISED: The general manger has reached out to me and was able to rectify the situation, as well as, reimburse me for costs spent because of their neglect. There was also an admission of guilt when it comes to their poor customer service and has spoke with his staff and they are being retrained. The manager handled the situation to my standards. I hope his team is willing to improve, as well. I will bump my review up to 2 stars.
Still waiting for the disposition fee and excess wear fee to be addressed ( something they agreed too before finalizing the lease)....left numerous messages with our sales person Danny, his sales manager David Reilly and even they general sales manager Luis Gonzalez...this ordeal started in October and it’s now almost Christmas! I miss Caldwell Toyota! That was good service!!!
Love my Toyota Rav 4 but the employees made me feel as if they were doing me a favor in selling it to me. My sales person told me I would have free service; such as oil changes for 1 year. The financial man was annoyed I was able to get my own financing at a lower rate and told me no free service on a CPO vehicle. When picking up my registration and plates they just told to go to cashier and get your plates, without actually showing me where to go. Not well trained or mannered staff.
PREVIOUS REVIEW:This place is full of liars. I am surprised they are still in business. They sell cars saying they are "certified" , but when they inspect them, they do a half ass job. Our breaks were installed improperly making the car dangerous to drive. We didn't know we were were driving a death trap until we went to Jiffy Lube to get an oil change and the mechanic showed us how the breaks were not installed properly. When we brought this to the attention of Paul Miller, they ignored/gave us the run-around for a month. When we finally got in contact with Luis, the sales manager, he blamed us and Jiffy Lube and said we lied. You don't have a car for 6 months and need new breaks, especially if it is certified. The customer service is probably the worst I have ever experienced. For your safety, please go elsewhere. This could have ended tragically had we not gotten an oil change.
Paul Miller Toyota is a US Car Dealer based in West Caldwell, New Jersey. Paul Miller Toyota is located at 1155 Bloomfield Ave, West Caldwell, NJ 07006, USA.
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